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At Italtesla, your satisfaction is our priority. This Returns & Refund Policy clearly explains how you can return products purchased on our website and request refunds or exchanges. Please review the guidelines below to understand eligibility, conditions, and procedures for returning items.
Effective date: 22 July 2025
Italtesla, operated by LED OÜ, strives to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, this returns & refund policy outlines the conditions and procedures for returning products purchased from our website.
Products may be eligible for return within 14 days from the date of receipt. To qualify for a return, products must be unused, undamaged, and in their original packaging, accompanied by all documentation and accessories.
To initiate a return, please contact our customer support team at info@italtesla.com within the 14-day return period. Clearly state your order number, reason for the return, and product details. We will provide instructions on how and where to send the returned items.
Once we receive your returned items, our team will inspect them and notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Customers are responsible for shipping costs related to returned items unless the return is due to a defect or error on our part. In cases where we are at fault, we will reimburse the return shipping costs upon receipt and inspection of the returned goods.
If you receive a damaged or defective product, please contact us immediately at info@italtesla.com, providing clear details, including photos or videos if possible. We will arrange a replacement, repair, or full refund based on the specific circumstances.
If you wish to exchange a product for another item, please contact us at info@italtesla.com. Exchanges are subject to product availability and must meet return eligibility requirements outlined above. Customers are responsible for additional shipping costs related to exchanges unless the original product was defective or incorrectly shipped by us.
Certain products may be non-returnable, including customized, special-order, or clearance items. We clearly indicate non-returnable items at the point of purchase. Please verify product eligibility before placing your order if you have questions about returns.
LED OÜ reserves the right to update or modify this returns & refund policy at any time. Any changes will be clearly posted on this page with an updated effective date. We recommend regularly reviewing this policy for any updates.
If you have any questions regarding returns or refunds, please contact our customer support team:
LED OÜ
Tallinn, Estonia
VAT: EE102265578
Email: info@italtesla.com
Last updated: 22 July 2025